Customer Experience – Airport Services Agent – Kathmandu, Nepal
About this role
In Kathmandu, Nepal, we are looking for an airport services agent.
In this position, you will provide great service at the airport, assisting in the creation of a stress-free atmosphere for Qatar Airways passengers. You will guarantee that passengers receive excellent service and that the company's safety and security policies are followed.
Role Accountabilities:
- At all client touch points, provide the highest quality of customer service.
- Liaison with Check-in, Boarding Gate, Ramp, Cargo, and Lounge on a regular basis.
- supervising the actions of service partners to ensure that passengers are accepted smoothly.
- directing arriving and departing passengers to the appropriate places, such as the arrival hall, transfer area, departure gate, lounge, and so on.
- Checking that entrance criteria (visas, residence permits) are met; coordinating with Cargo, the fueling company, the baggage make-up area, the aircraft loading team, and the food suppliers to ensure a quick turnaround.
- Mail handling for the company
- Pre-flight and post-flight administrative tasks
- Taking care of baggage claims
- Assuring that QR's safety and security criteria are met.
- Performance that is on time
- Your abilities It's all up to you. Your ambition is admirable. There are no limits to your potential or the influence you can have here. You'll have endless opportunities to learn and work on the most challenging and rewarding problems, which will help you develop your abilities and experience. You have the opportunity to shape our future and live the life you want while being a part of a global community.
- Our best is already here, and more is on the way. To us, the word "impossible" means "challenging." Join us as we set out to do something that has never been done before.
- Everything is achievable when we work together.
Qualifications
- To be successful in this role you will need.
- A high school diploma is required, as is two years of experience in a similar customer-facing function in an airport setting.
- It is necessary to have a working knowledge of airport functions such as passenger and baggage handling, weight and balance, and Dangerous Goods Regulations.
- It is necessary to be able to work shifts, including weekends.
- To be considered for this position, you must be able to live and work in Nepal.
About Qatar Airways Group:
Our story begins with four planes. We now deliver excellence across 12 diverse businesses as a unified whole. We've grown quickly, shattered records, and established patterns that others have followed. Fear of failing does not cause us to slow down. Instead, we take the risk of accomplishing something that has never been done before. So, whether you're innovating behind the scenes or delivering a unique experience for our customers, everyone contributes to our proud tale. A remarkable tale of perseverance and growth Now is the moment to take your greatest ideas and passions to a location where your ambition has no bounds and you may be a member of a genuinely global community.