Number of Vacancies: 1
Qualification: Bachelors degree in Technical or Engineering field
Experience: 3 years in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Jawalakhel
Job Duties & Responsibilities:
- Keep an eye on a variety of regional and international channels.
- Keep an eye on the devices at the Data Center.
- Inform and communicate information to the appropriate departments about the downtime caused by incidents.
- The report, open and close occurrences as they happen.
- Make a thorough record of any IPTV-related incidents that occur.
- Assist ViaTV and Vianet in resolving problems by acting as a mediator and central source of information.
- For seamless functioning, manage and maintain the monitoring tools.
- Have a thorough understanding of the monitoring tools in use, such as MRTG, Check MK, Cacti, and Zabbix.
- The data centre must be maintained and managed.
- Take care of any problems that arise in the data centre or with IPTV and resolve them as soon as possible.
- Technical IPTV escalations should be handled by the agent ahead of time.
- Log customer/employee inquiries under the appropriate heading, along with the problem indicated in the task.
- Customer-to-customer and department-to-department coordination
- Identify and escalate high-priority issues following client requirements.
- Develop diagnostic skills with an IPTV solution in mind.
- Participate in the documenting and active resolution of such requests.
- With a uniform title and unambiguous wording, update the task when action is taken to troubleshoot.
- Problems should be escalated to other departments and supervisors as soon as possible.
- Inform other team members about the problems and the steps taken to resolve them.
- Receive tasks from other shifts and manage them by prioritizing solutions.
- Actively participate in training (both technical and non-technical) to improve learning.
- Responsible for ensuring that the department's KPIs are met.
- Technical expertise and soft communication abilities
Joining us has a lot of advantages!
- Medical and Accident Insurance
- Bonuses from the company
- Bonus for Dashain
- Medical Consultation over the Internet
- Annual leave and sick leave are both paid.
- Fund for Social Security (SSF)
- Internet Advantage
- We place a premium on ongoing improvement and development.
The deadline for applications is November 8, 2021.
Tags:
Vacancy Update