Vacancy Open At Vianet Communications Private Limited

Collection Agent

Job Responsibilities and Duties:

Customers are contacted by phone, and visits are made to their homes for payment collection, bill drop, and other services.
Maintain a constant focus on payment collection to meet monthly collection goals.
Visit customers' locations to present agreements, invoices, and bills and build positive relationships with them.
Follow up with individuals and make phone calls to collect outstanding payments or personal visits to collect overdue payments.
Payment collection and entry into the IOPS system for customer accounts, as well as depositing a check into the bank
Make a daily report of your entire day's work and send it to your boss.
Working understanding of Microsoft Excel and Word, as well as the capacity to deal with them.
For adequate documentation and filing, keep track of crucial files, invoices, documents, and bills.
In the absence of coworkers, handle urgent payment collection and bill drop and supervise outstanding credit and accounts.
Share and discuss any concerns or problems encountered while collecting payment from a client.
Multitasking and time management to prioritize critical tasks and ensure effective payment collection.
Prepare a monthly KPI report, examine it, and share it with your collection manager.

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