Vacancy Open At Khalti



In Nepal, Khalti is a mobile wallet, payment gateway, and service provider. Khalti, which was launched in January 2017, is one of Nepal's most popular online payment solutions. Users can use it to pay for a variety of services, including basic energy bills, hotel reservations, movie and domestic flight tickets, events, and more. Sparrow Pay Pvt. Ltd. manages and owns it.

Hundreds of merchants across Nepal use our payment solution, which includes ebanking, smart banking, cards, and wallet payments. Khalti's reach extends beyond mobile app users, with over 8000 POS and Agent Network locations providing Khalti services to end users.

Khalti employs some of the country's greatest minds, including a staff of highly competent engineers and interactive marketers. Our solution-oriented approach qualifies us to provide any and all types of services you may demand from Khalti while providing the greatest possible customer experience.

Our mission is to make people's lives easier by delivering financial inclusion to everyone in Nepal and transforming the payment sector from offline to online using best practices.

IT Support Engineer

Basic Job Information

Job Category: IT & Telecommunication

Job Level: Mid Level

No. of Vacancy: 1

Employment Type: Full Time

Job Location: Bakundole, Lalitpur

Offered Salary: Negotiable

Apply Before(Deadline): Oct. 30, 2021

Job Specification

Education Level: Bachelor

Experience Required: More than or equals to 2 years

Additional Information

  • A working knowledge of FinTech will be advantageous.
  • Knowledge of how to use a code versioning tool (Git)
  • In a fast-paced atmosphere, self-motivated, dedicated, and adaptable
  • Frontend Architecture and implementation expertise and discipline
  • It is necessary to have a basic understanding of APIs, JSON, REST, and XML.
  • QA abilities such as identifying, evaluating, reporting, tracking problems, and driving issues to resolution are required.

Description of the Position

  • Take responsibility for client complaints and see them through to completion.
  • To resolve customer concerns, do research, diagnose, debug, and identify solutions.
  • Adhere to regular protocols for escalating unresolved issues to the relevant internal teams.
  • Provide customers with timely and accurate feedback.
  • Ensure that all issues are properly recorded and closed in a timely way.
  • Prepare timely and accurate reports.
  • Knowledge should be documented in the form of tech notes and articles in the knowledge base.
  • Clients and third-party companies' APIs should be tested.
  • Examine the APIs and the front-end system.
  • Follow the SLA for situations of varying severity.
  • As a payment gateway service provider, provide assistance in integrating payment solutions for clients.

Procedure for Applying:
Interested individuals should email their most recent résumé, along with a cover letter outlining their work and academic credentials, to [email protected]
Please identify the position you are applying for when sending your CV by email.
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