Hundreds of merchants across Nepal use our payment solution, which includes ebanking, smart banking, cards, and wallet payments. Khalti's reach extends beyond mobile app users, with over 8000 POS and Agent Network locations providing Khalti services to end users.
Khalti employs some of the country's greatest minds, including a staff of highly competent engineers and interactive marketers. Our solution-oriented approach qualifies us to provide any and all types of services you may demand from Khalti while providing the greatest possible customer experience.
Our mission is to make people's lives easier by delivering financial inclusion to everyone in Nepal and transforming the payment sector from offline to online using best practices.
IT Support Engineer
Basic Job Information
Job Category: IT & Telecommunication
Job Level: Mid Level
No. of Vacancy: 1
Employment Type: Full Time
Job Location: Bakundole, Lalitpur
Offered Salary: Negotiable
Apply Before(Deadline): Oct. 30, 2021
Job Specification
Education Level: Bachelor
Experience Required: More than or equals to 2 years
Additional Information
- A working knowledge of FinTech will be advantageous.
- Knowledge of how to use a code versioning tool (Git)
- In a fast-paced atmosphere, self-motivated, dedicated, and adaptable
- Frontend Architecture and implementation expertise and discipline
- It is necessary to have a basic understanding of APIs, JSON, REST, and XML.
- QA abilities such as identifying, evaluating, reporting, tracking problems, and driving issues to resolution are required.
Description of the Position
- Take responsibility for client complaints and see them through to completion.
- To resolve customer concerns, do research, diagnose, debug, and identify solutions.
- Adhere to regular protocols for escalating unresolved issues to the relevant internal teams.
- Provide customers with timely and accurate feedback.
- Ensure that all issues are properly recorded and closed in a timely way.
- Prepare timely and accurate reports.
- Knowledge should be documented in the form of tech notes and articles in the knowledge base.
- Clients and third-party companies' APIs should be tested.
- Examine the APIs and the front-end system.
- Follow the SLA for situations of varying severity.
- As a payment gateway service provider, provide assistance in integrating payment solutions for clients.