- Job Title: Call Centre Representative
- Category: Call Center
- Level: Mid-Level
- No. of Vacancy/s: 5
- Employment Type: Full Time
- Location: Kathmandu
Job Description
Job Purpose
Presenting the world-class customer services experience to
business subscribers and/or potential customers of CG Communication through
direct phone calls (call center calls) in resolving internet-related questions.
Shift 24/7 Rotating 8 Hour Shift Pattern.
Job Outline
1. To offer customer support to CG Communication Business
clients with kindness and without prejudice show interest in the topic of
discussion.
- To
provide quality personalized services
- To
provide prompt and explicit solutions to clients queries
- To
provide qualitative advice without discrimination and prejudice
2. To increase client satisfaction, that leads to increase
subscriber numbers, sales rate, and revenue.
- To
identify the client’s needs and offer the best solutions that suit
them.
- To
inform all the clients/potential clients about the available products and
services.
- To
promote CG Communication products and services
- To
offer prompt solutions and complete information to clients/potential
clients' queries.
3. To prevent conflict situations during the calls
- To
register/solve the problems related to charges, payments, and other
services provided by the company.
- To
notify and inform immediately the direct superior about possibilities of
conflict situations with CG Communication clients.
- To
monitor the unsolved complaint resolutions.
4. To encourage teamwork, pay attention to the cooperation ways as
well as individual attention, to assure the best performance
- To
complete the training programs for new employees.
- To
inform responsible persons on received of specific calls from customers
- To
share the job-related information with team peers or relevant team members
from other teams.
5. To contribute to increase of professional level and personal
efficiency
- To
know and respect internal policies and procedures.
- To
set and follow personal objectives and a personal development plan.
- To
achieve the additional objectives set by direct superior
6. To know and respect companies policies and procedures and is
responsible for material company’s goods
- To
respect the customer's data privacy and informational confidentiality
procedure.
- To
use properly all the company’s goods
- To
maintain and assure the clean working space, based on the Code of Ethics
and Conduct.
- Qualifications
& Experience
- University
Degree/ IT Graduate
- Computer
Literacy (Microsoft Office Advanced Level, Web navigation – Advanced)
7. Excellent Communication Skills
- Problem
Solving & Open mind-set
- Analytical
Thinking
- Accuracy
Transaction
- Receptivity
& Responsibility
- Team Spirit